Client Care Manager, Office Manager
DESCRIPTION
I am looking for a Brilliant and Extremely Efficient Person for the position of Lead Admin. This position is not just an administrative person and it requires some amazing skills and traits. This person should have experience working in some very fast paced field and must have experience being extremely efficient and successful in this field. At this payscale, the person must have closed 25+ Real Estate Transactions as an agent or as an assistant and have 5+ years of real estate experience or experience in some related field.
This person will be the Listing Manager or Contract to Close agent while overseeing the operations of the admin department. Overtime, this person will be the supervisor of up to 5 team members so this person needs to have management experience.
Because of the unique features of this position, the future team member will have the following
BEHAVIOR TRAITS:
Can take risks and face challenges
Proactively handles challenging people/situations
An assertive, take-charge attitude
Persistent and strong follow-up skills
Multitasking and comfortable with change
Fast, demanding pace
Use of proof/facts to convince
High level of objectivity and impartiality
Working with facts and technical information while nurturing client relationships
Independent decision making
Self-directed
Strong attention to detail while holding the big picture of numbers items
BACKGROUND
5+ Years of Customer Service Work
5+ Years of Administrative Work
3-5 Years of work supervising other employees
Bachelor’s Degree or Higher
Active Real Estate Licnese
Experience closing 25+ Transactions as an agent or as an adminstrative assistant.
CUSTOMER SERVICE ATTRIBUTES
Position requires some suggestive selling/warm calling
Position includes working with clients on getting paperwork, solving problems, scheduling appts
MANAGEMENT RESPONSIBILITIES
Will supervise 3-6 people
Making decisions/changes and proactively planning
Maintaining daily operations/workflow and implementing existing policy
PRIMARY CONTACTS IN THIS POSITION
Customer/clients Daily (Phone email)
Clerical Administrative Daily (Phone email)
Direct Reports Daily
Managerial/Executive Daily
SKILLS NEEDED
Strong verbal and written communication skills: able to write letters and email and speak on the phone with good grammar/spelling
Expert in the use of Word, Excel, Publisher (outlook or some database program or CRM) and the internet: Excellent means knowing how to use most features of the programs. Example: Formulas in Excel, able to create multiple spreadsheets which interact with each other
Exceptional Organizational Skills: Is able to work fast, be aware of multiple aspects of multiple items, can get an enormous amount of work done in restricted amounts of time
High Ability to be Compliant: with Real Estate Laws (once learned), team checklist and systems, Company Directives
Working with Customers: Can establish rapport with clients quickly and demonstrates good listening skills
DISCIPLINES AND DAILY HABITS
Accountability: Can follow checklists and systems and stay accountable to timelines and duties
Extraordinary Time Management Skills: Can organize the day into useful segments and accomplish and amazing amount of duties in that time.
Detail Orientation: Is particular about details, is extremely thorough in working with contracts, calendars, emails/communications/checklists
Professional Dress: Would be presentable meeting in person with clients from all socio-economic backgrounds
Self Confidence/Self Assurance: Can be proactive in tasks and assignments, goes beyond the basics to make sure a clients are taken care of, systems are running properly, etc
VALUES/MOTIVATIONS
Commitment
Communication
Customer Service
Excellence
Focus
Honestly
Initiative
Integrity
Knowledge
Loyalty
Positive Attitude
Positive Energy
Personal Power
Self Confidence
Self-Discipline
Self-improvement/Learning
Sense of Team
Service
